Processing Time
We typically pack and ship all in-stock orders within 1 business day. Delays can occur due to weekends, holidays, or unforeseen carrier issues.
Delivery Times
Depending on your location, various carriers and shipping speeds are available at checkout. Estimated delivery times are provided, but actual timelines may differ based on carrier performance.
Tracking Information
Once your package ships, we’ll send a tracking link to the email address associated with your order. Please allow up to 24 hours for tracking details to update.
Transfer of Responsibility
After we’ve handed your package off to the carrier, the risk of loss or damage shifts to the shipping provider. We will not be liable for items lost, stolen, or damaged in transit.
Reporting Issues
If your shipment appears to be missing or arrives damaged, contact us at sales@symphatic-tcg.com within 7 days of the delivery date.